faq

general

does tbl provide bottles, jars, lids, seals, pumps, labels and other items need to package my product?


Currently, we do not provide components and/or labels. If you would like to utilize our services we ask that you source components and/or labels and have them sent to our warehouse.




how do i source bottles, jars, lids, seals, pumps, labels and other items need to package my product on my own?


TBL can provide you with a list of Preferred Vendors and is here to offer our advice and expertise along the way!




will i find a product with a texas beauty labs label in any store, salon, or spa?


No. TBL is solely a contract manufacturer and filler. Our bases are not intended for resale with the TBL name.




does tbl use preservatives?


Yes, we do. TBL uses Optiphen a paraben-free and formaldehyde free preservative for personal care products that is Whole Foods approved.




are tbl products certified organic?


No. However, TBL products are made of all-natural materials and, we use organic ingredients when available.




can i use an all-natural preservative in place of a tbl approved one?


Possibly. This will be considered on a case-by-case basis and will require additional waivers, liability releases, testing and fees. Please email info@texasbeautylabs.com with a detailed inquiry and we will respond promptly with more information!




i would like tbl to add fragrance, color, essential oils, water soluble additives and/or flavor to one of your bases- can you do that?


Yes we can! In this case, the website price isn’t applicable and TBL will send you a price quote for this customization. Simply email info@texasbeautylabs.com your request and we will respond promptly.




what is the average shelf-life of tbl bases?


With proper storage most TBL products have a shelf-life of approximately one year. Please reach out to our team at info@texasbeautylabs.com if you have questions about a specific product.




i love a tbl base, but i would like to add and or remove one or more of the ingredients, can i do this?


Yes*. For this customization the website pricing is not applicable. Please email TBL with a detailed inquiry at info@texasbeautylabs.com and we will get back to you promptly! *Custom requests are subject to approval by our lab. Remember “TBL hearts Natural” and prefers to work with naturally derived materials.





web orders

what is your standard lead time for web orders?


Texas Beauty Labs will ship web orders within 4-6 weeks.




is it possible to expedite my web order?


No. TBL understands you would prefer your products ship ASAP - however, to maximize product shelf-life, TBL makes all web orders fresh & at this time only has a few products that are stocked and ready to ship. As TBL grows, we hope to have more ready to ship products in the near future.




can tbl package the bulk base i want to order?


Yes we sure can! If you love one of our bases and wish to package it for retail use please email info@texasbeautylabs.com with a detailed request and we will respond promptly. Pricing on the website is not applicable in this instance and TBL will provide you a quote for this service.




i would like tbl to add fragrance, color, essential oils, water soluble additives and/or flavor to one of your bases- can you do that?


Yes we can! In this case, the website price isn’t applicable and TBL will send you a price quote for this customization. Simply email info@texasbeautylabs.com your request and we will respond promptly.




i am having difficulty placing my order through the contact form, help!


Please email info@texasbeautylabs.com with a detailed description of your issue(s) and we will get back to you promptly within normal business hours.




what if i reveive my order and i do not like it, can i return it?


No*. TBL strongly suggests ordering a sample (or two) of a product prior to ordering a full-size base to ensure you love it as much as we do! *Email info@texasbeautylabs.com if you are unhappy with your order for any reason and TBL will consider issues on a case-by-case basis. A complaint does NOT guarantee a refund.




i would like to order a tbl base in a large quantity no listed on the website, what should i do?


We’re happy you love our product! Email info@texasbeautylabs.com with your request and TBL will provide a quote for the larger quantity.





bulk bases

i want to create a new product or line, where do i start?


Please email info@texasbeautylabs.com with your inquiry, general information about your product line and contact information and a member of our Product Development team will contact you promptly, within normal business hours.




what are your order minimums?


TBL has very low industry minimums of 1000 units/SKU or 15 gallons if purchasing in bulk.




i have an existing formula; will tbl work with me?


Yes, we’d love to! If you have a formula you would like TBL to replicate so we can manufacture your product, we are here for you.




i have an existing formula, but it's not perfect yet; can tbl help?


Yes we can! Our talented chemist is here to offer expertise and tweak your products until you love them.




i do not have a formula, but i know what materials i'd like to use in my product; can tbl help?


Yes! Our experienced staff will set up a consultation to discuss the details of your product, will offer suggestions and can help guide you through the process.




what is the start-up cost for a new line or product and/or having tbl manufacture my existing line or product?


TBL charges a one-time retainer fee of $500 to all new clients. Please email info@texasbeautylabs.com for a detailed break-down of fees. Please keep in mind that any amount not used of the Retainer Fee will automatically be applied to your first full order.




i plan to expand my line in the future; will i have to pay the retainer fee for every new product?


No. The Retainer Fee is a one-time fee; however, for each additional product traditional sample fees apply.




if i have tbl manufacture my product or line based on an existing formula, who owns the formula?


You retain ownership of your formula.




if tbl custom or reverse formulates a product or line for me, who owns the formula?


TBL retains ownership of this formula. TBL will NEVER replicate this formula for personal or commercial use by TBL or competitors.




i really love a product that is made by one of my favorite brands and i would love tbl to manufacture something similar. i do not have the formula, can tbl help?


Yes*! This is considered a Reverse Formulation. As long as you have a full-size sample of the product you’re inspired by with an accurate ingredient listing, our lab can give it a go. *Reverse Formulations are subject to lab approval. Remember “TBL Hearts Natural” and prefers to work with naturally derived materials. Should your dream product be composed of non-natural materials or have an inaccurate ingredient listing the lab may not be able to replicate it.





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